Lean Manager Certification Program for Administration and Service Industries

Columbus, Ohio

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Program Description

For many years manufacturing organizations the world over have known about and experienced the power that Lean Manufacturing has on the overall success of their manufacturing and support operations. They have dramatically changed their production environments, restored their equipment and turned their employees into empowered associates that are fully committed to the change process. And they have been rewarded for their efforts with significantly reduced lead-times, increased capabilities, greater flexibility, and a healthier bottom-line.

Today, the highly successful companies are those applying Lean methods enterprise wide, to both their manufacturing and administrative environments. And, no industry is going unscathed. Healthcare, insurance, banking and finance, retail and others have taken notice and are now applying Lean process improvement principles and practices to their environments and achieving tremendous benefits.

Lean Manager Certification for Administration and Service Industries is a highly interactive and fully accredited program that teaches a carefully sequenced curriculum of Lean concepts and techniques, specifically for use in an administrative and service industry environment. This program emphasizes innovation pointing to the streamlining of operations processes and the improvement of administration effectiveness. Over three-non consecutive weeks, each participant will experience a series of learning modules focusing on Lean planning, deployment and implementation. In between the weeks of training, participants must apply what they have learned to processes at their own organizations and in subsequent weeks, present their progress and results to the class. Participants who successfully complete the three-week training and mentoring program, demonstrate successful implementation in their own organization and pass the certification exam are then certified as Administrative Lean Managers. (Earn 12 CEUs.)

Whether you are a manufacturing company looking to bring Lean methodologies into your administrative functions, or a service industry looking to break-out of the traditional practice of continually adding more systems, policies, and bureaucracy the Lean Manager Certification Program for Administration and Service Industries will provide you with the techniques, know-how, and confidence you need to drive waste from your processes and increase enterprise-wide business performance.

Participants who have completed the program will be able to:

• Lead an administrative Lean implementation effort

• Perform an administrative assessment and base lining process

• Create a detailed deployment plan based on the base line analysis

• Perform as principle change agent

• Lead and direct administrative teams in the deployment of Lean methodologies

• Mentor and coach administrative staff in specific Lean tools and methods

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About Your Hosts

Productivity Inc.

Productivity Inc. is an established consulting and training firm delivering leading-edge Lean implementation strategies throughout the Global 1000. For over 25 years, our proven waste elimination and culture change methodologies have helped companies worldwide improve their operational effectiveness, get results and ultimately increase their return on assets. Our team-based approach to implementation ensures a transfer of ownership of the improvement process, to enhance and sustain enterprise-wide implementation. For information on all of our products and services visit our website at www.productivityinc.com.

Fisher College of Business at the Ohio State University

TThe Fisher College of Business at The Ohio State University The Ohio State University is a leading comprehensive teaching and research university offering a magnificent environment for learning in one of the largest universities in the country. Our mission is the attainment of international distinction in education, scholarship, and public service. Ohio State combines a responsibility for the advancement and dissemination of knowledge with a land-grant heritage of public service. We offer an extensive range of academic programs in the liberal arts, the sciences, and the professions. For more than 80 years, the Fisher College of Business has produced exceptional leaders who meet the challenges of changing global business environment through creative and effective solutions. www.cob.ohio-state.edu

Drew Locher

Drew Locher, is the co-author of The Complete Lean Enterprise: Value Stream Mapping for Administrative and Office Processes, published by Productivity Press. He is also the principal of Change Management Associates provider of Business Improvement Consulting and Organizational Development services to industrial and service organizations. Mr. Locher’s diverse experience provides a unique perspective and often results in creative solutions for the companies with whom he works. Annualized savings realized by these companies range from $200K to $4M. www.cma4results.com

Beau Keyte

Beau Keyte is co-author of The Complete Lean Enterprise: Value Stream Mapping for Administrative and Office Processes, published by Productivity Press. He is also the founder of Branson Inc, a management consulting firm specializing on the application of lean manufacturing strategies and techniques to administrative functions. Beau is a faculty member and instructor of Lean at Ford Motor Company, The Ohio State University, the National Institute of Standards and Technology and the Lean Enterprise Institute. www.bransoninc.com

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