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STRATEGIC INNOVATION CULTURE CHANGE SERVICE INDUSTRY MANUFACTURING INDUSTRY

Lean Manager Certification Program
for Administration and Service Industries

WEEK 3 - Next Steps

Monday

8am-10am

10am - 12n

1pm - 5pm

Lean Homework Report-Outs

Returning after 2 weeks, participants present the results of the implementation of the homework to the pilot project areas of their facilities.



Six Sigma

Six-Sigma is a data-driven, project to project tool that reduces defects and waste. This module, taught using simulation, will discuss the possibility of zero defects and determine the appropriate place to conduct Six Sigma analysis of a process or processes for your organization. Learn the benefits of discovering the significant variables in a process and how attaining knowledge of variation inherent in your organization's systems and processes enhances management decisions towards increased value to the customer. An overview of the DMAIC methodology will be presented



Computerizing the Lean Office

Once Lean techniques have been applied to an administrative area and the non-value added activities eliminated, automation of the remaining value add activities becomes a key consideration. Most every administrative task within the office is a candidate for automation. Employing the capabilities found in most software packages (MRPII/ERP/SAP/Loan Package, etc) in combination with newly designed customized routines focused to fit the needs of your specific environment, you can begin to consider the automation of procurement, receiving, expediting, scheduling, accounts payable, order entry, and billing tasks among others. This module provides the examples and methodologies for automating the administration arena providing an unparalleled opportunity for improvement and competitive positioning.


Tuesday

8am-9am

9am-12n

1pm-2pm

2pm-6pm

 

Homework Report-Outs/Review

Returning after 1 week, participants present the results of the implementation of the homework to the pilot project areas of their facilities.



Management Standard Work

When making the transformation to Lean production a key change in management's emphasis should be the shift from an exclusive focus on results to emphasizing a focus on process. But, what does process focus mean and how do we do it? In this module we will look at how integrated Lean management along with the physical changes of Lean implementations leads to a dramatically different culture - a Lean culture - and strengthens integration of the "hard" and "soft" sides of Lean for sustained success.



Case Study



Application Exercise

Participants, working in teams, will leave the classroom and go to the workplace. Here, in an administrative environment (located on The Ohio State University campus) participants will apply the methodologies learned thus far to a real-time administrative process.


Wednesday

8am-2pm

2pm-5pm

Value Stream Costing

This module covers the essentials of accounting for cost in a lean service environment. Learn Lean metrics you can use to measure your results and how to tie these metrics into your corporate financial statements. This module will emphasis the importance of tracing direct and indirect costs to individual value streams as close to service delivery as possible.



Coaching

Instructors meet with students to answer any questions they have as result of the homework application and to explore next steps for their implementations.


Thursday

8am-12noon

1pm-5pm

Leadership and HR

Choosing the right path for your organization's Lean journey can be challenging. Exactly how and where do you start? Is there only one option? In this module we will provide examples of some organization's Lean "roadmaps". Learn the options, alternatives and benefits of each and begin to answer the question "What do I do now?"



Program Summary and Examination Preparation

Re-cap: A look at the program in review with a summary of key learning points


Friday

8am-1pm

Certification Examination

Graduation Luncheon




Lean Manager Certificate Program for Administration and Service Industries Curriculum


Week 1
December 1-5, 2008
Week 2
January 5-9, 2009
Week 3
February 2-6, 2009