Creating and Computerizing the Lean Office

Course Description

Many organizations are making progress applying Lean methods to their administrative functions -- implementation of 5S, Value Stream Mapping and other core Lean tools have helped us streamline processes and become more organized. But there is still more we can do to not only eliminate waste but simultaneously elevate the staff from performing tasks to performing strategic level activities. To take this next step, we must "Lean out" the office processes, leaving only "required activities", those tasks essential to meet the specific needs of the business, and then simplistically computerized them utilizing your current software package.

By employing the seven steps of administrative automation you will be able to identify and eliminate additional sources of waste, further reducing non-value-added activities. You will then be able to evaluate the remaining activities to determine which are ones are candidates for automation. The administrative automation methodology will allow you to use your existing computer system to change these manual operations into automated operations. This not only frees the administrative staff for more strategically focused work, but also reduces costs, errors, response times, and joins disjointed processes.

This workshop employs waste elimination techniques that were designed specially for the office and has produced dramatic results in both service and manufacturing administrative environments.

• Definition of office waste and its thirteen forms.
• The structure of office processes and how to assess them.
• The seven steps to driving improvements in the office.
• Team based tools used to assess current processes and the charting method of creating lean office processes.
• Five computerized system enhancement options used to automate the new processes.
• Case study examples including home mortgage loan office reducing industry standard lead-time from 30 days to 12 days and manufacturing environment designing and implementing a fully chain system employing the methodologies.

Cancellation Policy:
Registrations may be transferred to another colleague without charge.  To be considered for a refund, we must receive notification of cancellation in writing no later than 21 days prior to the start of the workshop.  Cancellations received within 21 days are subject to the full registration fee and money will be held on account for up to one year for use at a future workshop or conference.  There is a $200 processing fee for all cancellations.