Course Description
The majority of implementation efforts fall short of their goals because organizations are unable to establish a culture of change that allows the gains achieved to be sustained for the long term. Most organizations spend the bulk their training budgets educating their workforce on the technical elements of Lean, such as changeover, value stream mapping and designing cells, while very little is spent on the social "tools" so vital to long term success. Today more than ever, teams play a critical role in effective organizations — empowering employees, generating needed change, and producing solutions to complex problems. And, one of the key ingredients for a successful team(s) is the facilitator.
Developing a cadre of key people who will help sustain the shift in culture and the alignment around the leader's vision and goals is an essential resource that organizations cannot do without. This workshop, taught using a combination of lecture and group exercises, provides the material needed to develop the behavioral skills of facilitators to foster and manage culture change while preparing them to focus teams on a process for achieving continuous improvement.
Learning Objectives
This workshop is designed to help participants to:
- Develop an agreement on expectations with teams and with sponsors
- Design and facilitate meetings
- Intervene effectively
- Understand how to effectively deal with emotions
- Help teams, and individuals, solve problems and follow ground rules
- Provide third-party conflict resolution facilitation
- Coach leaders (and team members)
- Keep hierarchy abreast of progress and impediments in change initiatives
Who Should Attend
Appointed organizational facilitators, team leaders or other key people in the organization who are responsible for managing the process of change
Workshop Outcomes
- Identify the roles and responsibilities of a facilitator
- Provide the skills necessary for facilitators to assist process team members to play a
substantial role in the organization's improvement efforts
- Understand how to use the newly acquired soft skill tools and techniques to extract
creativity from all process owner teams
- Develop facilitating skills by having opportunities to practice using tools and
techniques
- Learn effective techniques for coaching and leading teams
- Discover methods and approaches to conflict resolution and problem solving
Course Agenda
- Getting Started
- Behavioral Change Model
- Role of the Facilitator
- Facilitator Skills
- Agreeing how to work together
- Understanding Groups and Teams
- Team Member Behavior
- Facilitation - Process vs. Content
- Interventions
- Managing Conflict in Groups/Teams
- Communications/Barriers to Communication
- Team Structure & Operating Procedures
- Coordinating/Conducting Meetings
- Wrap Up
"Great. I know and can apply a lot of these tools in my day to day position and the programs I am involved with."
Gizelle Davis, ABS Coordinator, Alcoa
"Good informative and practical information."
Mark Cundiff, Plant Manager, Caraustar
"Great course, relevant to my current roles."
Russ Nadeau, Continuous Improvement Manager, Hitchiner
Hotel Information, Locations & Rates
Information will be posted soon
Cancellation Policy
Registrations may be transferred to another colleague without charge. To be considered for a refund, we must receive notification of cancellation in writing no later than 21 days prior to the start of the workshop. Cancellations received within 21 days are subject to the full registration fee and money will be held on account for up to one year for use at a future workshop or conference. There is a $200 processing fee for all cancellations. |
