Lean Six Sigma for Service Organizations

For many years manufacturing organizations the world over have known about and experienced the power that Lean Manufacturing has on the overall success of their manufacturing and support operations. They have dramatically changed their production environments, restored their equipment and turned their employees into empowered associates that are fully committed to the change process. And they have been rewarded for their efforts with significantly reduced lead-times, increased capabilities, greater flexibility, and a healthier bottom-line.

In order to remain competitive in today’s global economy, service organizations are finding it necessary to increase their capabilities to provide complete, effective and rapid service and to establish a continuous improvement dynamic across the entire enterprise. And they are finding that implementation of Lean Sigma can have similar results in the service industry to those achieved in manufacturing.

Lean and Lean Sigma methodologies were developed to improve and control organizational processes through strategies of standardized work and employee involvement, making even the most complex systems manageable. These methodologies are tailor-made for today’s complex service environments.

Productivity has experience implementing the methodologies of Lean and Six Sigma to service environments. We would welcome the opportunity to partner with you in the design and deployment of a Lean Six Sigma program that will ensure your organization is more responsive, customer-focused and competitive.