Voice of the Customer

Gaining an understanding of customer requirements and customer demand is the starting point for any Lean Six Sigma project.

Using the Voice of the Customer (VOC) technique, Productivity can assist you in identifying:

• Customer needs regarding quality, delivery and price
• Critical to Quality (CTQ) characteristics that should be included in your product/service

Productivity will help obtain VOC data and then, using that data, will assist in the planning and execution of your Lean Six Sigma projects. For further details, contact us.