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Audience: Finance managers

Admin / Services / Government On-Site Training

Performance Management and Key Performance Indicators

Performance management, KPI's, Metrics, Leadership: In this session, we examine key performance indicators including customer satisfaction, response time, right first time (%), on-time delivery (%), and productivity.

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Admin / Services / Government On-Site Training

Value Stream Costing and Lean Accounting

Value Stream Costing, Lean accounting: In this business-case-based session, we examine the connections between financial systems and the measurements used for decision making in the Lean organization.

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