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Audience: IT managers

Admin / Services / Government On-Site Training

Visual Standards Deployment

A visual management system and comprehensive 5S program not only improves communication, efficiency, and quality but also helps build the team activities needed for a sustainable Lean workplace. In this session you will learn the objectives and implementation steps to begin 5S and develop a visual management system.

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Admin / Services / Government On-Site Training

Voice of the Customer

Customer experience, VOC: In this session you will learn how to better understand customer needs and identify gaps between process performance and customer expectations.

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