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Audience: R&D

Admin / Services / Government On-Site Training

Continuous Improvement and Project Management

This session explores fundamental elements for the development of a lean enterprise and its long-term sustainability, including how teams and managers operate in a continuous improvement environment.

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Admin / Services / Government On-Site Training

Failure Demand

Failure Demand, Value added: This session will introduce you to the concept of Failure Demand, the non-value-added work generated when you didn’t get it right the first time.

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Admin / Services / Government On-Site Training

High Level Process Mapping—SIPOC

Process mapping is a key technique in a service-based lean initiative as it helps us ‘see’ the process. This module will introduce you to SIPOC, a process mapping technique that summarizes process inputs and outputs, making existing processes visual and highlighting inherent wastes.

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Admin / Services / Government On-Site Training

Interpersonal Skills

In this session we introduce the social dimensions of lean transformation, including communication styles, active listening skills, personality types, setting rules, defining objectives, conflict resolution, and more.

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Admin / Services / Government On-Site Training

Introduction to Lean Principles and Waste

Waste, Lean, Value: This module will introduce the fundamental principles of Lean in a service environment.

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Admin / Services / Government On-Site Training

Lean Leadership and Constructing a Lean Management System

Lean Management System, Leadership, Gemba Walks, Leadership Standard Work: The success of a lean initiative depends on actively engaging leaders at every level in the organization. In this session, we explore the need to develop a system for managing lean initiatives.

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Admin / Services / Government On-Site Training

Managing Flows in a Service Environment

Visual management, performance management, lean services: The main difference between manufacturing and services is Visibility.

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Admin / Services / Government On-Site Training

Performance Management and Key Performance Indicators

Performance management, KPI's, Metrics, Leadership: In this session, we examine key performance indicators including customer satisfaction, response time, right first time (%), on-time delivery (%), and productivity.

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Admin / Services / Government On-Site Training

Problem Solving

5 Why's, A3: During the lean transformation process, teams inevitably encounter problems that need to be solved before additional progress can be made. Equipping your team members with quick and easy-to-use problem-solving tools enables them to tackle issues as they arise.

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Admin / Services / Government On-Site Training

Process Improvement Methodologies

Using two distinct case studies, this session teaches a series of techniques for thoroughly analyzing processes at the most detailed level. You will discover tools to help you...

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Admin / Services / Government On-Site Training

Programming and Scheduling Service Flows

Flow management: Discover different ways of scheduling activities according to specific features of flow and demand.

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Admin / Services / Government On-Site Training

Standard work

Standard work, Visual workplace: Standard work is a key element in the elimination of waste, reduction of variation, and in achieving balanced and synchronized processes.

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Admin / Services / Government On-Site Training

Value Stream Analysis

Value Stream Mapping, Value Stream management: In this session you will learn how to scrutinize steps and data uncovered during value stream mapping and find the weaknesses within an organization.

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Admin / Services / Government On-Site Training

Visual Management

Flow Management: Visual management lies at the heart of Lean. In this session we take an in-depth look at the importance of making activities visible, and the development of a visual system that allows managers and team members to manage their activities and monitor performance.

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Admin / Services / Government On-Site Training

Visual Standards Deployment

A visual management system and comprehensive 5S program not only improves communication, efficiency, and quality but also helps build the team activities needed for a sustainable Lean workplace. In this session you will learn the objectives and implementation steps to begin 5S and develop a visual management system.

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