Audience: Team leaders
Continuous Improvement and Project Management
This session explores fundamental elements for the development of a lean enterprise and its long-term sustainability, including how teams and managers operate in a continuous improvement environment.
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Failure Demand
Failure Demand, Value added: This session will introduce you to the concept of Failure Demand, the non-value-added work generated when you didn’t get it right the first time.
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High Level Process Mapping—SIPOC
Process mapping is a key technique in a service-based lean initiative as it helps us ‘see’ the process. This module will introduce you to SIPOC, a process mapping technique that summarizes process inputs and outputs, making existing processes visual and highlighting inherent wastes.
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Interpersonal Skills
In this session we introduce the social dimensions of lean transformation, including communication styles, active listening skills, personality types, setting rules, defining objectives, conflict resolution, and more.
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Introduction to Lean Principles and Waste
Waste, Lean, Value: This module will introduce the fundamental principles of Lean in a service environment.
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Lean Awareness for Managers
In this session, we explore the vital role that managers play in a Lean transformation. Learn what behavior is required for developing and nurturing a Lean culture and how to create a transformation plan of your own.
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Lean Leadership and Constructing a Lean Management System
Lean Management System, Leadership, Gemba Walks, Leadership Standard Work: The success of a lean initiative depends on actively engaging leaders at every level in the organization. In this session, we explore the need to develop a system for managing lean initiatives.
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Machine Failure Analysis (Breakdown Analysis)
Learn to use standard problem-solving to analyze and eliminate failures.
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Managing Flows in a Service Environment
Visual management, performance management, lean services: The main difference between manufacturing and services is Visibility.
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Mistake Proofing for Machines
Identify potential mis-steps in the application of maintenance practices.
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Performance Management and Key Performance Indicators
Performance management, KPI's, Metrics, Leadership: In this session, we examine key performance indicators including customer satisfaction, response time, right first time (%), on-time delivery (%), and productivity.
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Problem Solving
5 Why's, A3: During the lean transformation process, teams inevitably encounter problems that need to be solved before additional progress can be made. Equipping your team members with quick and easy-to-use problem-solving tools enables them to tackle issues as they arise.
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Process Improvement Methodologies
Using two distinct case studies, this session teaches a series of techniques for thoroughly analyzing processes at the most detailed level. You will discover tools to help you...
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Programming and Scheduling Service Flows
Flow management: Discover different ways of scheduling activities according to specific features of flow and demand.
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Standard work
Standard work, Visual workplace: Standard work is a key element in the elimination of waste, reduction of variation, and in achieving balanced and synchronized processes.
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