Course Objective: Implement Lean in Services
This session explores fundamental elements for the development of a lean enterprise and its long-term sustainability, including how teams and managers operate in a continuous improvement environment.Read more
Process mapping is a key technique in a service-based lean initiative as it helps us ‘see’ the process. This module will introduce you to SIPOC, a process mapping technique that summarizes process inputs and outputs, making existing processes visual and highlighting inherent wastes.Read more
From the approval of product evolution to the development of new products and services, the work of R&D is essential for a company’s growth.
In this session we look at how to bring lean techniques to R&D and Engineering departments.
Lean Management System, Leadership, Gemba Walks, Leadership Standard Work: The success of a lean initiative depends on actively engaging leaders at every level in the organization. In this session, we explore the need to develop a system for managing lean initiatives.Read more
5 Why's, A3: During the lean transformation process, teams inevitably encounter problems that need to be solved before additional progress can be made. Equipping your team members with quick and easy-to-use problem-solving tools enables them to tackle issues as they arise.Read more
Flow Management: Visual management lies at the heart of Lean. In this session we take an in-depth look at the importance of making activities visible, and the development of a visual system that allows managers and team members to manage their activities and monitor performance.Read more
A visual management system and comprehensive 5S program not only improves communication, efficiency, and quality but also helps build the team activities needed for a sustainable Lean workplace. In this session you will learn the objectives and implementation steps to begin 5S and develop a visual management system.Read more