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Course Objective: Implement Lean in Services

Admin / Services / Government On-Site Training

Continuous Improvement and Project Management

This session explores fundamental elements for the development of a lean enterprise and its long-term sustainability, including how teams and managers operate in a continuous improvement environment.

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Admin / Services / Government On-Site Training

High Level Process Mapping—SIPOC

Process mapping is a key technique in a service-based lean initiative as it helps us ‘see’ the process. This module will introduce you to SIPOC, a process mapping technique that summarizes process inputs and outputs, making existing processes visual and highlighting inherent wastes.

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Admin / Services / Government On-Site Training

Lean in R&D

From the approval of product evolution to the development of new products and services, the work of R&D is essential for a company’s growth.
In this session we look at how to bring lean techniques to R&D and Engineering departments.

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Admin / Services / Government On-Site Training

Lean Leadership and Constructing a Lean Management System

Lean Management System, Leadership, Gemba Walks, Leadership Standard Work: The success of a lean initiative depends on actively engaging leaders at every level in the organization. In this session, we explore the need to develop a system for managing lean initiatives.

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Admin / Services / Government On-Site Training

Lean Manager Support and Coaching

We act as sensei, and provide support and coaching to newly graduated Lean Managers to enhance their success in the transformation journey.

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Admin / Services / Government On-Site Training

Lean Transformation

Lean transformation, Lean Services, Lean management, Lean Marketing, Lean in HR: In this session, we explore the way lean transformations take place in service organizations.

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Admin / Services / Government On-Site Training

Managing Flows in a Service Environment

Visual management, performance management, lean services: The main difference between manufacturing and services is Visibility.

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Admin / Services / Government On-Site Training

Problem Solving

5 Why's, A3: During the lean transformation process, teams inevitably encounter problems that need to be solved before additional progress can be made. Equipping your team members with quick and easy-to-use problem-solving tools enables them to tackle issues as they arise.

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Admin / Services / Government On-Site Training

Process Improvement Methodologies

Using two distinct case studies, this session teaches a series of techniques for thoroughly analyzing processes at the most detailed level. You will discover tools to help you...

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Admin / Services / Government On-Site Training

Programming and Scheduling Service Flows

Flow management: Discover different ways of scheduling activities according to specific features of flow and demand.

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Admin / Services / Government On-Site Training

Standard work

Standard work, Visual workplace: Standard work is a key element in the elimination of waste, reduction of variation, and in achieving balanced and synchronized processes.

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Admin / Services / Government On-Site Training

Value Stream Analysis

Value Stream Mapping, Value Stream management: In this session you will learn how to scrutinize steps and data uncovered during value stream mapping and find the weaknesses within an organization.

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Admin / Services / Government On-Site Training

Value Stream Mapping

Value Stream Mapping, Value Stream management: This session presents a step-by-step methodology for value stream management (VSM)—the cornerstone for planning lean activities in all processes.

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Admin / Services / Government On-Site Training

Visual Management

Flow Management: Visual management lies at the heart of Lean. In this session we take an in-depth look at the importance of making activities visible, and the development of a visual system that allows managers and team members to manage their activities and monitor performance.

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Admin / Services / Government On-Site Training

Visual Standards Deployment

A visual management system and comprehensive 5S program not only improves communication, efficiency, and quality but also helps build the team activities needed for a sustainable Lean workplace. In this session you will learn the objectives and implementation steps to begin 5S and develop a visual management system.

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