Course Objective: Implement Lean in Services
Lean in R&D
From the approval of product evolution to the development of new products and services, the work of R&D is essential for a company’s growth.
In this session we look at how to bring lean techniques to R&D and Engineering departments.
Lean Leadership and Constructing a Lean Management System
Lean Management System, Leadership, Gemba Walks, Leadership Standard Work: The success of a lean initiative depends on actively engaging leaders at every level in the organization. In this session, we explore the need to develop a system for managing lean initiatives.
Read more
Lean Manager Support and Coaching
We act as sensei, and provide support and coaching to newly graduated Lean Managers to enhance their success in the transformation journey.
Read more
Lean Transformation
Lean transformation, Lean Services, Lean management, Lean Marketing, Lean in HR: In this session, we explore the way lean transformations take place in service organizations.
Read more
Managing Flows in a Service Environment
Visual management, performance management, lean services: The main difference between manufacturing and services is Visibility.
Read more
Problem Solving
5 Why's, A3: During the lean transformation process, teams inevitably encounter problems that need to be solved before additional progress can be made. Equipping your team members with quick and easy-to-use problem-solving tools enables them to tackle issues as they arise.
Read more
Process Improvement Methodologies
Using two distinct case studies, this session teaches a series of techniques for thoroughly analyzing processes at the most detailed level. You will discover tools to help you...
Read more
Programming and Scheduling Service Flows
Flow management: Discover different ways of scheduling activities according to specific features of flow and demand.
Read more
Standard work
Standard work, Visual workplace: Standard work is a key element in the elimination of waste, reduction of variation, and in achieving balanced and synchronized processes.
Read more
Value Stream Analysis
Value Stream Mapping, Value Stream management: In this session you will learn how to scrutinize steps and data uncovered during value stream mapping and find the weaknesses within an organization.
Read more