Course Objective: Implement Lean in Services
Value Stream Mapping
Value Stream Mapping, Value Stream management: This session presents a step-by-step methodology for value stream management (VSM)—the cornerstone for planning lean activities in all processes.
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Visual Management
Flow Management: Visual management lies at the heart of Lean. In this session we take an in-depth look at the importance of making activities visible, and the development of a visual system that allows managers and team members to manage their activities and monitor performance.
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Visual Standards Deployment
A visual management system and comprehensive 5S program not only improves communication, efficiency, and quality but also helps build the team activities needed for a sustainable Lean workplace. In this session you will learn the objectives and implementation steps to begin 5S and develop a visual management system.
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Voice of the Customer
Customer experience, VOC: In this session you will learn how to better understand customer needs and identify gaps between process performance and customer expectations.
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