Course Objective: Implement Lean in Services
Admin / Services / Government
On-Site Training
Voice of the Customer
Customer experience, VOC: In this session you will learn how to better understand customer needs and identify gaps between process performance and customer expectations.
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Course Objective
- Certify Lean Managers
- Certify TPM Managers
- Develop Problem-Solving Capabilities
- Implement 5S and Visual Workplace
- Implement Flow Production
- Implement Lean Manufacturing
- Implement Quick Changeover/SMED
- Implement TPM
- Develop Leaders & Managers
- Learn 3P
- Learn Lean Supply Chain
- Develop & Deploy Strategy
- Learn Lean and Agile
- Learn Lean in Services
- Learn Hoshin Kanri
- Learn Lean Management
- Learn Six Sigma
- Learn Performance Management
- Learn Lean Leadership
- Implement Lean in Services
- Implement Lean Transformation
- Learn Lean in R&D
- Learn Lean IT
- Certify Lean Leaders
Areas of Interest
- Manufacturing / Transportation / Municipalities
- Admin / Services / Government
- Leadership Development
- Guiding Transformation
Format
- Overview
- Workshop
- Kaizen Session
- Certificate Program
- Certification Program
- Facilitated Coaching/Consulting:
- Continued coaching and support
- Management coaching and team coaching
You Should Attend
- Engineering team members
- Production managers
- Leaders
- Supervisors
- Operators
- Quality team members
- Maintenance team members
- V-P
- Site leaders
- Supply Chain team members
- Logistic managers
- Customer Service
- Maintenance managers
- Technicians
- Engineers
- Operations leaders
- Engineering managers
- Environment, health & safety managers
- Maintenance leaders
- Operations managers
- Senior maintenance leaders
- Maintenance planners/schedulers
- Senior craft people
- Quality managers
- Human resource leaders
- Training managers
- Manufacturing managers
- Department leaders
- Maintenance technicians
- Sales and marketing managers
- Human resource managers
- Procurement/purchasing managers
- Accounting managers
- Team leaders
- Senior operators
- Facility managers
- Shop floor team members
- IT managers
- R&D
- Engineering department
- IT engineers
- IT developers
- Laboratory managers
- Process Improvement Managers
- Lean Managers
- Lean leaders
- Senior executives
- Senior managers
- V-P sales and marketing
- V-P R&D
- Managers
- CI managers
- Executives
- V-P operations
- V-P Finance
- Finance managers
- Employees
- Head of finance
- Head of Engineering
- Lean and Agile managers
- Lean Six Sigma managers
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