Course Objective: Learn Lean in Services
This session explores fundamental elements for the development of a lean enterprise and its long-term sustainability, including how teams and managers operate in a continuous improvement environment.Read more
Process mapping is a key technique in a service-based lean initiative as it helps us ‘see’ the process. This module will introduce you to SIPOC, a process mapping technique that summarizes process inputs and outputs, making existing processes visual and highlighting inherent wastes.Read more
Hoshin Kanri is the structured approach of Policy Deployment and Strategy Deployment: Guided by lean case studies, our sessions teach you how to align corporate objectives with workplace activities and day-to-day operations.Read more
Customer focused, Voice of Customer, Lean Strategy: This session helps you understand how to develop an operational strategy oriented to the voice of the customer, and how to focus and translate lean efforts into added value for customers.Read more
In this session, we explore the vital role that managers play in a Lean transformation. Learn what behavior is required for developing and nurturing a Lean culture and how to create a transformation plan of your own.Read more
Laboratories are critical for many industries: pharmaceutical, food, chemical industries. From the control of raw materials to the control and validation of semi-finished or finished products for batch release, laboratories are critical in the Value Chain.Read more
From the approval of product evolution to the development of new products and services, the work of R&D is essential for a company’s growth.
In this session we look at how to bring lean techniques to R&D and Engineering departments.
Performance management, KPI's, Metrics, Leadership: In this session, we examine key performance indicators including customer satisfaction, response time, right first time (%), on-time delivery (%), and productivity.Read more
5 Why's, A3: During the lean transformation process, teams inevitably encounter problems that need to be solved before additional progress can be made. Equipping your team members with quick and easy-to-use problem-solving tools enables them to tackle issues as they arise.Read more