Course Objective: Learn Lean in Services
Applying Lean to Information Technology
Lean IT and Oobeya room: In this session we look at how to bring Lean techniques to IT.
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Hoshin-Kanri—Policy Deployment
Hoshin Kanri is the structured approach of Policy Deployment and Strategy Deployment: Guided by lean case studies, our sessions teach you how to align corporate objectives with workplace activities and day-to-day operations.
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Interpersonal Skills
In this session we introduce the social dimensions of lean transformation, including communication styles, active listening skills, personality types, setting rules, defining objectives, conflict resolution, and more.
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Introduction to Lean Principles and Waste
Waste, Lean, Value: This module will introduce the fundamental principles of Lean in a service environment.
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Lean and Corporate Strategy
Customer focused, Voice of Customer, Lean Strategy: This session helps you understand how to develop an operational strategy oriented to the voice of the customer, and how to focus and translate lean efforts into added value for customers.
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Lean Awareness for Managers
In this session, we explore the vital role that managers play in a Lean transformation. Learn what behavior is required for developing and nurturing a Lean culture and how to create a transformation plan of your own.
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Lean in Laboratories
Laboratories are critical for many industries: pharmaceutical, food, chemical industries. From the control of raw materials to the control and validation of semi-finished or finished products for batch release, laboratories are critical in the Value Chain.
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Lean in R&D
From the approval of product evolution to the development of new products and services, the work of R&D is essential for a company’s growth.
In this session we look at how to bring lean techniques to R&D and Engineering departments.
Lean Leader Certification
Learn how and when to use Lean to establish a continuous improvement effort in your organization.
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Lean Manager Support and Coaching
We act as sensei, and provide support and coaching to newly graduated Lean Managers to enhance their success in the transformation journey.
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