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    Course Objective: Learn Lean in Services

    Admin / Services / Government On-Site Training

    Lean Transformation

    Lean transformation, Lean Services, Lean management, Lean Marketing, Lean in HR: In this session, we explore the way lean transformations take place in service organizations.

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    Admin / Services / Government On-Site Training

    Managing Flows in a Service Environment

    Visual management, performance management, lean services: The main difference between manufacturing and services is Visibility.

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    Admin / Services / Government On-Site Training

    Performance Management and Key Performance Indicators

    Performance management, KPI's, Metrics, Leadership: In this session, we examine key performance indicators including customer satisfaction, response time, right first time (%), on-time delivery (%), and productivity.

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    Admin / Services / Government On-Site Training

    Problem Solving

    5 Why's, A3: During the lean transformation process, teams inevitably encounter problems that need to be solved before additional progress can be made. Equipping your team members with quick and easy-to-use problem-solving tools enables them to tackle issues as they arise.

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    Admin / Services / Government On-Site Training

    Process Improvement Methodologies

    Using two distinct case studies, this session teaches a series of techniques for thoroughly analyzing processes at the most detailed level. You will discover tools to help you...

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    Admin / Services / Government On-Site Training

    Programming and Scheduling Service Flows

    Flow management: Discover different ways of scheduling activities according to specific features of flow and demand.

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    Admin / Services / Government On-Site Training

    Standard work

    Standard work, Visual workplace: Standard work is a key element in the elimination of waste, reduction of variation, and in achieving balanced and synchronized processes.

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    Admin / Services / Government On-Site Training

    Value Stream Analysis

    Value Stream Mapping, Value Stream management: In this session you will learn how to scrutinize steps and data uncovered during value stream mapping and find the weaknesses within an organization.

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    Admin / Services / Government On-Site Training

    Value Stream Costing and Lean Accounting

    Value Stream Costing, Lean accounting: In this business-case-based session, we examine the connections between financial systems and the measurements used for decision making in the Lean organization.

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    Admin / Services / Government On-Site Training

    Visual Standards Deployment

    A visual management system and comprehensive 5S program not only improves communication, efficiency, and quality but also helps build the team activities needed for a sustainable Lean workplace. In this session you will learn the objectives and implementation steps to begin 5S and develop a visual management system.

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