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Tag: Lean Service/Admin

Admin / Services / Government On-Site Training

Applying Lean to Information Technology

Lean IT and Oobeya room: In this session we look at how to bring Lean techniques to IT.

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Admin / Services / Government On-Site Training

Hoshin-Kanri—Policy Deployment

Hoshin Kanri is the structured approach of Policy Deployment and Strategy Deployment: Guided by lean case studies, our sessions teach you how to align corporate objectives with workplace activities and day-to-day operations.

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Admin / Services / Government On-Site Training

Interpersonal Skills

In this session we introduce the social dimensions of lean transformation, including communication styles, active listening skills, personality types, setting rules, defining objectives, conflict resolution, and more.

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Admin / Services / Government On-Site Training

Introduction to Lean Principles and Waste

Waste, Lean, Value: This module will introduce the fundamental principles of Lean in a service environment.

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Admin / Services / Government On-Site Training

Introduction to Six Sigma

Implementing a Lean workflow requires reducing process variation. Six Sigma is a project management and problem-solving method based on the analysis of statistical data and aimed at reducing defects and variability.

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Admin / Services / Government On-Site Training

Lean and Corporate Strategy

Customer focused, Voice of Customer, Lean Strategy: This session helps you understand how to develop an operational strategy oriented to the voice of the customer, and how to focus and translate lean efforts into added value for customers.

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Admin / Services / Government On-Site Training

Lean Awareness for Managers

In this session, we explore the vital role that managers play in a Lean transformation. Learn what behavior is required for developing and nurturing a Lean culture and how to create a transformation plan of your own.

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Admin / Services / Government On-Site Training

Lean in Laboratories

Laboratories are critical for many industries: pharmaceutical, food, chemical industries. From the control of raw materials to the control and validation of semi-finished or finished products for batch release, laboratories are critical in the Value Chain.

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Admin / Services / Government On-Site Training

Lean in R&D

From the approval of product evolution to the development of new products and services, the work of R&D is essential for a company’s growth.
In this session we look at how to bring lean techniques to R&D and Engineering departments.

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Manufacturing / Transportation / Municipalities On-Site Training

Lean Leader Certification Programs

Learn how and when to use the lean techniques to establish a continuous improvement effort in your organization.

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Admin / Services / Government On-Site Training

Lean Leadership and Constructing a Lean Management System

Lean Management System, Leadership, Gemba Walks, Leadership Standard Work: The success of a lean initiative depends on actively engaging leaders at every level in the organization. In this session, we explore the need to develop a system for managing lean initiatives.

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Admin / Services / Government On-Site Training

Lean Manager Support and Coaching

We act as sensei, and provide support and coaching to newly graduated Lean Managers to enhance their success in the transformation journey.

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Admin / Services / Government On-Site Training

Lean Transformation

Lean transformation, Lean Services, Lean management, Lean Marketing, Lean in HR: In this session, we explore the way lean transformations take place in service organizations.

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Admin / Services / Government On-Site Training

Managing Flows in a Service Environment

Visual management, performance management, lean services: The main difference between manufacturing and services is Visibility.

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Admin / Services / Government On-Site Training

Performance Management and Key Performance Indicators

Performance management, KPI's, Metrics, Leadership: In this session, we examine key performance indicators including customer satisfaction, response time, right first time (%), on-time delivery (%), and productivity.

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Admin / Services / Government On-Site Training

Problem Solving

5 Why's, A3: During the lean transformation process, teams inevitably encounter problems that need to be solved before additional progress can be made. Equipping your team members with quick and easy-to-use problem-solving tools enables them to tackle issues as they arise.

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Admin / Services / Government On-Site Training

Process Improvement Methodologies

Using two distinct case studies, this session teaches a series of techniques for thoroughly analyzing processes at the most detailed level. You will discover tools to help you...

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Admin / Services / Government On-Site Training

Programming and Scheduling Service Flows

Flow management: Discover different ways of scheduling activities according to specific features of flow and demand.

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