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Audience: Human Resource Managers

Service industry Public Educational Events

Lean Management Certification for Administration and Service Industries - Columbus, OH

Week 1: May 18-22 / Week 2: June 15-19 / Week 3: July 13-16

This program develops resources capable of leading/managing a Lean transformation in your service or administrative environment and is designed for senior and middle managers looking to drive waste from their processes to boost enterprise-wide performance and improve customer service. This is a fully-accredited certification designed specifically for administrative and service industry professionals.

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Leadership Development Public Educational Events

Lean Leadership - The Four Dimensions of Transformation - Chicago, IL

4-day Lean Leadership Event - October 13 - 16, 2020

Building and sustaining a Lean enterprise requires a shared vision and an understanding that everything must change; mindsets, processes, work, customer relationships, in order to generate short and long-term growth in a continuously changing environment.

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Service industry Public Educational Events

Service Process Improvement - Fall 2020 - COLUMBUS, OH

October 19-23, 2020 – A 5-day fully-accredited program

Provide an understanding of the foundational Lean techniques specifically designed for application in a service organization or manufacturing service environment. Designed for service and administrative managers looking to start a Lean effort in their organization.

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