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OE Newsletters

Company Finds That Teamwork Serves Customers, Stimulates Employee Creativity

This month’s From the Archives illustrates the powerful benefits of collaboratively involving customers in new product development and subsequent sharing of improvement ideas. Though not referenced by name, the article also reflects the Obeya approach to facilitated project management, as well as elements of 3P, EEM, and Maintenance Prevention Design.


Teams Motivate Employees To Improve Service, Cut Cost

In this month's From the Archives,"Teams Motivate Employees to Improve Service, Cut Costs," Banc One Corporation shares their timeless story of how identifying and solving service problems allowed them to reduce rework and correct errors, which led to reduced costs, improved bottom line sustainability, and greater customer satisfaction.


At Last – A CEO Who Walks the Quality Talk

Leadership is the first of “six commandments” underpinning a successful total-quality strategy. The other five: focusing on customer results, training all employees, recognizing employee participation, communicating quality throughout the organization, and providing appropriate quality measures and tools.


Finding Capacity—A snapshot of a client engagement #24 OE Newsletter

Applying lean thinking outside the manufacturing environment can bring big returns to your organization. Recently, we employed lean techniques to assist an organization with a major capital project—our mission, finding 30% more capacity within their existing facility. Here’s a snapshot of the engagement.


TPM Stakeholder Roles and Responsibilities #23 OE Newsletter

Although there are still misconceptions, I am happy to see more and more organizations understand that TPM is not simply a maintenance department program, but an effort that encompasses the entire organization. What is still often overlooked, however, is that TPM is as much (if not more) of a social program


Make it Visible… #22 OE Newsletter

Last month saw another round of graduates from our Lean Manager for Services Certification held on the campus of The Ohio State University. Instructor and Executive Partner of Productivity Inc., Catherine Converset, spent a few minutes with us recently to talk about implementing lean in service and administrative functions.