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    OE Newsletters

    At Last – A CEO Who Walks the Quality Talk

    Leadership is the first of “six commandments” underpinning a successful total-quality strategy. The other five: focusing on customer results, training all employees, recognizing employee participation, communicating quality throughout the organization, and providing appropriate quality measures and tools.


    Finding Capacity—A snapshot of a client engagement #24 OE Newsletter

    Applying lean thinking outside the manufacturing environment can bring big returns to your organization. Recently, we employed lean techniques to assist an organization with a major capital project—our mission, finding 30% more capacity within their existing facility. Here’s a snapshot of the engagement.


    TPM Stakeholder Roles and Responsibilities #23 OE Newsletter

    Although there are still misconceptions, I am happy to see more and more organizations understand that TPM is not simply a maintenance department program, but an effort that encompasses the entire organization. What is still often overlooked, however, is that TPM is as much (if not more) of a social program


    Make it Visible… #22 OE Newsletter

    Last month saw another round of graduates from our Lean Manager for Services Certification held on the campus of The Ohio State University. Instructor and Executive Partner of Productivity Inc., Catherine Converset, spent a few minutes with us recently to talk about implementing lean in service and administrative functions.