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    OE Newsletters

    Getting “Engaged” #14 OE Newsletter

    Operational excellence, continuous improvement, lean management—no matter what you call your pursuit of perfection, in order to sustain it employees have to be “engaged.”

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    TPM—Fad or Fundamental? #13 OE Newsletter

    Lean production means continually eliminating waste and perfecting processes so that you can maximize value for customers and employees, and in the largest sense, society as well.

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    Servant Leadership in a Lean Organization #12 OE Newsletter

    We frequently hear the term “servant leader” used to describe an ideally “enlightened” manager or executive. People who instinctively welcome the idea of servant leadership often see it as a sort of inverted management pyramid, with executives supporting the rest of the organization.

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    Insights from Champions of TPM #11 OE Newsletter

    Lean manufacturing is built on process reliability, and that depends on equipment reliability. Total productive maintenance (TPM) enables equipment and process reliability, but it’s a discipline that’s often sidelined in lean transformations.

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    Loyal Customers—Lean Service #10 OE Newsletter

    What drives market share? Customer loyalty. Great brands know how to connect deeply with customers, and captivate their fan base by consistently, and sometimes ingeniously, balancing the triumvirate of Q C D (quality, cost, delivery). That extends not only to the product or service itself, but to customer service processes and attitudes that build loyalty.

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