Word of the Month
Understanding Lean one word at a time…
Monthly micro-learning lessons focused on the Lean lexicon. Have fun as we guide you through the nomenclature;
bringing you insights into the nuances of this proven discipline.
Making operations flow in manufacturing and administrative operations is key to consistently and continuously meeting customer demand. In this month’s Word of the Month we look at the seamless linking of people, material, and information and some of the tools of flow.
The quickest, most effective way to add value to the customer is to streamline processes that eliminate silos and use visual management to foster communication, collaboration, decision making, project management, teamwork, and problem-solving. Where does all this activity take place? In the Obeya.
Mistakes are a part of the human condition. We all make them. The key is not to let them turn into defects that get into the hands of the customer. That’s where Poka-Yoke comes in - a funny sounding word that means "mistake-proofing." Learn more about Poka-Yoke and how it can provide 100% source inspection to any step of any process.
A product or service that has been perceived or appraised to fulfill a need or desire—as defined by the customer—is said to have value. An activity has value if it is transformative, is done right the first time, and is something the customer is willing to pay for.