Customer focused, Voice of Customer, Lean Strategy: This session helps you understand how to develop an operational strategy oriented to the voice of the customer, and how to focus and translate lean efforts into added value for customers.Contact us
Through a business case study, you will learn a structured approach to analyzing operational strategy and to segmenting customers. Key points to be covered: strategic implications of lean transformation; determining what “wins” customer orders and what “qualifies you to compete”; segmenting customers according to key factors for success; and developing a model to reconcile operational needs and customer/market expectations.
- Workshop: classroom learning, case study
- Facilitated Coaching/Consulting: implementation in your environment
Customized Training Programs
Our proven training provides the knowledge and skills needed for a robust and sustainable Lean effort. We can provide training based on a single methodology (i.e. Changeover, Mistake-proofing, Autonomous Maintenance) or combine the methodologies to build a multi-day, multi-module curriculum.
We have provided customized training curricula to organizations throughout the Global 1000 including: adidas Group, BNP Paribas, Emerson Electric Co., Kaiser Aluminum Corporation, Gannett NJ Media Group, Oldcastle Building Envelope, Suncor Energy, and Whirlpool Corporation.
We would welcome the opportunity to collaboratively develop a training curriculum that fits your specific needs.