Managing Flows in a Service Environment
Visual management, performance management, lean services: The main difference between manufacturing and services is Visibility.Contact us
Make it visible! This is the starting point for managing flow in a service environment. In a manufacturing workplace, it is easy to see machines running and material moving, but in a typical service environment, all you can see are people and computers. It is difficult, if not impossible, to see at a glance what people are doing and how activities flow for the customer.
In this session, we introduce an effective visual flow management and visual performance measurement system and the related team routines necessary to uncover and eliminate waste in your current processes.
- Workshop: classroom learning, case study
- Facilitated Coaching/Consulting: implementation in your environment
Customized Training Programs
Our proven training provides the knowledge and skills needed for a robust and sustainable Lean effort. We can provide training based on a single methodology (i.e. Changeover, Mistake-proofing, Autonomous Maintenance) or combine the methodologies to build a multi-day, multi-module curriculum.
We have provided customized training curricula to organizations throughout the Global 1000 including: adidas Group, BNP Paribas, Emerson Electric Co., Kaiser Aluminum Corporation, Gannett NJ Media Group, Oldcastle Building Envelope, Suncor Energy, and Whirlpool Corporation.
We would welcome the opportunity to collaboratively develop a training curriculum that fits your specific needs.