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Admin / Services / Government On-Site Training

Performance Management and Key Performance Indicators

Performance management, KPI's, Metrics, Leadership: In this session, we examine key performance indicators including customer satisfaction, response time, right first time (%), on-time delivery (%), and productivity.

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Using a case study, you will learn how to measure and master improvement initiatives so that they are performed on time and achieve their objectives. You will also learn how to move away from results metrics, or lagging indicators, and generate leading indicators that drive future success.

We also provide practical support for implementing an effective visual performance management system in all types of environments (Marketing, Customer Service, Sales, HR, Finance, Laboratories, R&D, etc.).

The session will also discuss the team routines needed to ensure information is acted upon in a timely manner and being communicated up the organizational hierarchy.

AVAILABLE FORMATS:

  • Overview: classroom learning
  • Facilitated Coaching/Consulting: implementation in your environment

Customized Training Programs

Our proven training provides the knowledge and skills needed for a robust and sustainable Lean effort. We can provide training based on a single methodology (i.e. Changeover, Mistake-proofing, Autonomous Maintenance) or combine the methodologies to build a multi-day, multi-module curriculum.

We have provided customized training curricula to organizations throughout the Global 1000 including:  adidas Group, BNP Paribas, Emerson Electric Co., Kaiser Aluminum Corporation, Gannett NJ Media Group, Oldcastle Building Envelope, Suncor Energy, and Whirlpool Corporation. 

We would welcome the opportunity to collaboratively develop a training curriculum that fits your specific needs.


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