Voice of the Customer
Customer experience, VOC: In this session you will learn how to better understand customer needs and identify gaps between process performance and customer expectations.Contact us
Learn how to approach the notion of customer experience and customer expectations and how to identify process features that will have a real impact on customer satisfaction.
- Overview: classroom learning, interactive exercises
Customized Training Programs
Our proven training provides the knowledge and skills needed for a robust and sustainable Lean effort. We can provide training based on a single methodology (i.e. Changeover, Mistake-proofing, Autonomous Maintenance) or combine the methodologies to build a multi-day, multi-module curriculum.
We have provided customized training curricula to organizations throughout the Global 1000 including: adidas Group, BNP Paribas, Emerson Electric Co., Kaiser Aluminum Corporation, Gannett NJ Media Group, Oldcastle Building Envelope, Suncor Energy, and Whirlpool Corporation.
We would welcome the opportunity to collaboratively develop a training curriculum that fits your specific needs.