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Admin / Services / Government On-Site Training

Voice of the Customer

Customer experience, VOC: In this session you will learn how to better understand customer needs and identify gaps between process performance and customer expectations.

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Learn how to approach the notion of customer experience and customer expectations and how to identify process features that will have a real impact on customer satisfaction.

AVAILABLE FORMATS:

  • Overview: classroom learning, interactive exercises

 

 


Customized Training Programs

Our proven training provides the knowledge and skills needed for a robust and sustainable Lean effort. We can provide training based on a single methodology (i.e. Changeover, Mistake-proofing, Autonomous Maintenance) or combine the methodologies to build a multi-day, multi-module curriculum.

We have provided customized training curricula to organizations throughout the Global 1000 including:  adidas Group, BNP Paribas, Emerson Electric Co., Kaiser Aluminum Corporation, Gannett NJ Media Group, Oldcastle Building Envelope, Suncor Energy, and Whirlpool Corporation. 

We would welcome the opportunity to collaboratively develop a training curriculum that fits your specific needs.


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