The Lean Office - Fall 2023 - COLUMBUS, OH
A 5-day fully-accredited program - Check Back for Dates...
Provide an understanding of the foundational Lean techniques specifically designed for application in a service organization or manufacturing service environment. Designed for service and administrative managers looking to start a Lean effort in their organization.
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Register NowPROGRAM DESCRIPTION
Learn the Lean fundamentals, techniques needed to make information flow, create better customer experiences and reduce your administrative costs.
The Lean Office program is a 5-day fully-accredited program designed to start you on the path to continuous improvement! Learn how to eliminate backlogs, failure demand (rework) and other inefficiencies while improving customer service and employee satisfaction!
Change your Business Before Someone Else Does…
Productivity has spent the last 30+ years helping organizations change their status quo with the implementation of Lean techniques. We have seen firsthand the benefits Lean brings to an organization like yours, in customer service, HR, accounting, sales and marketing, product and service operations, and more.
Becoming a Lean company will speed your time to market. Lean will also provide increases in capacity, quality and employee satisfaction, eliminate non-value-added activities, and reduce downtime and waste.
The Lean Office program is specifically designed to teach you the fundamental techniques needed to start a Lean effort in your administrative environment. In just 5 days you’ll learn 9 foundational Lean techniques and how they fit together to create a systemic process for identifying and eliminating service inefficiencies and process waste.
Designed for service and administrative managers looking to start a Lean effort in their organization.
PROGRAM OBJECTIVES
Discover how Lean can help:
- Continuously improve customer satisfaction by improving quality at the source and reducing lead-time for your customers.
- Systemically and repeatedly identify process inefficiencies so they can be reviewed and eliminated.
- Eliminate back-logs and failure demand – the work created when a task is not carried out correctly the first time.
- Reduce absenteeism and turnover by creating more value-added work.
- Make processes visible so everyone can monitor daily progress to achieve improvement goals.
- Increase process capacity so more value-adding work can be performed with existing resources.
WHAT WILL YOU GAIN?
Read comments from a recent attendee on what he learned and gained from attending this program. Join our next session and see what you can gain.
“My impression of the class is overwhelmingly positive. I was hesitant going into the class after seeing the agenda because of my previous knowledge of those topics. But even after just one day of the training, I knew I had much to learn. Through the prepared content and the real-life examples that Catherine was able to provide, I learned more than I could have ever imagined. Even in an online space, it was easy to digest the information and to stay engaged in the class.”
“I feel that this class will create a large impact at my company. Not only with understanding what lean in service is, but also how the tools are similar and vary from how they are used on the production floor. With only the knowledge of production floor tools, it was hard to see the impact it could have in the office, but now I have no doubt that we can now make a difference within lean admin.”
“I liked how interactive the class was, even with an online setting. The class also felt more of a conversation and discussion rather than a lecture. After each day, Catherine was able to come back with real life examples to help nail down the key points if we had any left-over questions.
“I think it is the best virtual class I have attended, and I was able to comprehend and engage as much, or if not more, than if it was in person.”
Erik N. Business Excellence Specialist, Pharmavite
PROGRAM CURRICULUM
Monday 8am-5pm
- Lean and the Customer Experience
- High Level Process Mapping – SIPOC
- Value Demand and Failure Demand
- Learning to see Waste
Tuesday 8am – 5pm
- Value Stream Mapping for Value Stream Management
Wednesday 8am – 5pm
- Workplace & System Organization: 5S’s, Visual Standards
and Standardized Work for Process Stability - Visual Flow Management
Thursday 8am – 5pm
- Performance Management – KPI’s, creating dashboards
- Team-Based Problem-Solving and A3
Friday 8am – 12pm
- Week in Review
- Taking it Back Home: Outlining Your Implementation Roadmap
Full curriculum is available in the event brochure.*
WHAT PAST ATTENDEES ARE SAYING…
“I love it, more than [met] my expectations, this will help me to improve my current daily life at work and help to get the company to the next level.” Laura V., – Chief Growth Officer – MITEC
“Excellent course; thorough, applicable and timely.” Ngan L – IT Business Analyst – ADS Inc.
“[The instructor,] Catherine was great. She was insightful, open, helpful, and you can tell she really cares.” Christine D., – VP Operations – ADS Inc.
“[A} very important subject for executives who want to improve the customer experience and operational efficiencies.” “Very positive and engaging, we all truly enjoyed the week, great course.” Craig C., – Vice President Information Technology – ADS Inc.
“Very interactive; easy to understand concepts; great examples. [The instructor,] Catherine was very patient and knowledgeable. She was able to engage the group and make concepts easy to understand.” Faith K., – Administrative Director – OSU Comprehensive Cancer Center
ABOUT YOUR HOSTS
PRODUCTIVITY INC.
Productivity Inc. is a leading consulting and training firm that helps organizations build new capabilities, save money, and grow. We focus on three progressive strategies: Operational Excellence, Innovation Systems and Leadership Development.
Working together, these strategies provide the means to continually refresh a company’s value proposition while making the organizational changes needed for daily improvement and sustainable growth.
We pioneered the implementation of Lean and TPM methodologies in manufacturing in the late 1970s. Since then, we have extended these methodologies across a wide range of industries, including healthcare, finance, and other service industries.
Today, our time-tested management system, motion™ provides organizations with:
- a uniquely comprehensive approach to implementing Lean across an entire enterprise, incorporating assessment, leadership, and business renewal.
- a robust process for innovation to develop an organization-wide capability to create new forms of value – reliably, predictably, repeatedly.
More than simply a Lean consulting firm, Productivity Inc. can provide you with a variety of methodologies to keep your enterprise in motion™.
THE OHIO STATE UNIVERSITY’S FISHER COLLEGE OF BUSINESS
Since 1916, The Ohio State University’s Fisher College of Business has produced exceptional leaders who meet the challenges of a changing global business environment through creative and effective solutions. As a result, Fisher’s reputation continues to rise and is reflected in rankings which place the college among the top 15 Business Schools in the nation at the undergraduate and graduate levels of public universities.
Today, Fisher College of Business Executive Education continues to provide growth opportunities to business professionals seeking to increase their knowledge, insights and intuition. Their executive-level degree programs are comprehensive, integrative and examine today’s issues from every angle to give you a total business perspective.
ACCOMMODATIONS
A block of rooms is being held for Productivity Inc. Lean Office attendees at The Blackwell Hotel on The Ohio State University campus. Address: 2110 Tuttle Park Place, Columbus, Ohio 43210.
Productivity Inc. attendees receive a reduced rate of $159.00 per night, single or double occupancy. Rate includes hot buffet breakfast. Please call 614.247.4000 or toll-free 866.247.4003 for reservations, and identify yourself as a Productivity Inc. Lean Office Certificate program attendee. The special rate will be available until four weeks prior to the event; after this date the hotel cannot guarantee availability.
For more information on The Blackwell Hotel, please visit www.theblackwell.com. The hotel is approximately 8 miles from the Columbus International Airport.