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    problem-solving
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    Develop the A3 Problem-Solving Mindset

    A live 6-hour virtual seminar – November 17th

    Developing a culture of A3 Thinking problem-solvers.
    In this interactive session, through presentation, examples, and reflections, participants will learn the importance of A3 thinking and understand how teams should act, behave and integrate problem-solving in their daily activities to generate discipline and focus on actual problems.

    Register Now

     
    HOW-TO SERIES
     
    DESCRIPTION
    Lean transformation is problematic. That is to say, there will be problems along the implementation path. Problems highlight opportunities. As such, no organization can ignore problem solving. The challenge is to develop a problem-solving community, where employees at all levels of the organization understand the cause and effect relationship and have the same way of approaching problems and solving them, without jumping to ready made solutions. This workshop has been designed to show you how you can make that happen.
     
    What is problem-solving? On one end of the spectrum, it is often viewed as techniques used by technicians, engineers, or specialists to attack technical problems using methods such as Six Sigma. On the other end, it is a simple team process of building an action plan and getting it done. But there are those tricky “middle” issues that negatively impact teams’ daily work and process performance that require a different approach.
     
    It is here, tackling these “middle” issues, that having a structured disciplined, problem-solving capability will enable your employees (supervisors and teams) to identify problems and work together to fix them.
     
    The session will explore, how to make problems visible, categorize and prioritize them, apply a step-by-step process to understand the issue, measure it and its impact, identify where it comes from, and develop countermeasures and solutions.
     
    Inside the day’s activities:
    In this interactive session, through presentation, examples, and reflections, participants will learn the importance of A3 thinking and understand how teams should act, behave and integrate problem-solving in their daily activities to generate discipline and focus on actual problems.
     
    The agenda will cover:

    • The Why: Problem-solving fits into the overall Lean management system
    • The How: Capturing problems – Categorizing problems and defining the corresponding problem-solving process
    • The What – understand the A3 problem solving process, how it integrates Lean methodologies and principles and connects with performance management.
    • Behaviors – Importance of engaging the right people, measuring and sticking to the process
    • Reflection/Action Plan – understand current state and identify the process which will trigger in the organization the new way of dealing with problems.

     
    Participants will learn:

    • the importance of problem solving in sustaining all CI efforts
    • the step-by-step A3 thinking and acting process
    • the questioning process that leaders should master to ensure proper problem solving
    • the role of leaders in a company-wide cultural / behavioral transformation
    • problem solving and KPI’s
    • building problem solving capability at all levels of the organization using Gemba walks, Daily Management System and all other opportunities.

    Agenda

    • From Visual management to Problem visibility and categorization
    • Interactive presentation on A3 problem solving: examples in different environments and types of problems
    • Case study – Practicing A3 problem solving
    • Case Study – participants will build the questioning process corresponding to each phase of A3 thinking
    • The different types of A3’s
    • Integrating A3 questioning into leaders’ standard work
    • Next steps – 90-day action plan

     
    SCHEDULE
    This session is taught using a combination of lecture, group discussion and case studies based on actual implementations and follows the schedule below:
    10:30am-12:30pm
    12:30pm-1:00pm – break
    1:00pm-3:00pm
    3:00pm-3:30pm – break
    3:30pm-5:30pm

     


    Cancellation Policy

    Cancellations received within 10 business days of the start of a program will be assessed a fee equal to 10% of the registration fee; the remainder of the fee will be held on account for up to one year for use at a future event. If no notification of cancellation is provided, registration fees will be forfeited. There is a $50 processing fee for all cancellations. No refunds or credits will be issued once a session is underway.

    Consultants and academics may not be eligible to attend.

    Any individual attending this program hereby acknowledges and agrees that any photographs or videos taken during the event may be used in marketing efforts (web/print) including, but not limited to news and promotion without compensation to the participant.