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Every customer contact
is a moment of truth.

We must continually improve the customer experience.

Lean Management for Service and Administrative Functions: Building Customer Loyalty.

We know that translating and synthesizing Lean management principles is a major challenge in the service environment. Yet, for nearly forty years we have been successfully assisting our clients in applying lean methods to improve customer service, increase productivity, manage risk, increase employee satisfaction and improve profitability.
Productivity has a Value Proposition specifically designed for Lean service environments.


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Lean in all service environments for business performance improvement

 title= Service industry Manufacturing industry

How-To Use A3’s to Develop an Organization of Problem-Solvers – A Skill Development Program

A Virtual Consultant-Led Training/Coaching Intervention supported by Immediate Application

A3 problem solving is a robust process and learned discipline for using PDCA (scientific thinking) and root-cause analysis to build and cultivate a problem-solving mindset. It enables organizations and employees at all levels to work collaboratively, ask the right questions, and learn from each other to continuously solve problems which prevent processes from consistently delivering Just in Time and Right the First time.

The Key to A3 Thinking is understanding the significance of how things work together. A3 is applicable at each level of the organization, in all environments: manufacturing, administrative and services.

Register now
LMAC Service Teaser title= Service industry

Lean Management Certification for Administration and Service Industries – Columbus, OH

Week 1: December 14-18 / Week 2: January 25-29, 2021 / Week 3: February 22-25, 2021

This program develops resources capable of leading/managing a Lean transformation in your service or administrative environment and is designed for senior and middle managers looking to drive waste from their processes to boost enterprise-wide performance and improve customer service. This is a fully-accredited certification designed specifically for administrative and service industry professionals.

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Lean in Manufacturing Support Services

In both Manufacturing and Service environments, overall company performance is linked to the organization’s ability to establish cross functional processes that run smoothly and effectively for the customer and for the organization.

To accomplish this, it is necessary to...

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Managing Complexity at a Major Insurance Broker

This affinity insurance broker manages policies for 100+ global brands, with millions of new insurance contracts annually covering policyholders in 10+ countries. Its banking, telecommunications, manufacturing, and retail clients offer their...

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Lean IT

Information systems are the backbone of production processes, their efficiency determines the efficiency of corporate processes. It’s no secret that IT plays a critical role in the overall success of your organization. That makes sense...

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Lean in Research and Development

Operational excellence in Research Centers means generating efficiency for innovation, creativity for development breakthroughs and corporate momentum to attract and nurture the best talents.

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