A product or service that has been perceived or appraised to fulfill a need or desire—as defined by the customer—is said to have value. An activity has value if it is transformative, is done right the first time, and is something the customer is willing to pay for.
Mistakes are a part of the human condition. We all make them. The key is not to let them turn into defects that get into the hands of the customer. That’s where Poka-Yoke comes in - a funny sounding word that means "mistake-proofing." Learn more about Poka-Yoke and how it can provide 100% source inspection to any step of any process.