Mistakes are a part of the human condition. We all make them. The key is not to let them turn into defects that get into the hands of the customer. That’s where Poka-Yoke comes in - a funny sounding word that means "mistake-proofing." Learn more about Poka-Yoke and how it can provide 100% source inspection to any step of any process.
Let’s face it, problems crop up, but addressing the symptoms is not enough; we must get to root cause (or causes). Methods such as 5Whys, CEDAC, and A3 provide a framework for doing just that. Armed with such methods and mindset, problems become opportunities for improvement rather than obstacles and setbacks, and are identified, addressed, and eliminated.