Let’s face it, problems crop up, but addressing the symptoms is not enough; we must get to root cause (or causes). Methods such as 5Whys, CEDAC, and A3 provide a framework for doing just that. Armed with such methods and mindset, problems become opportunities for improvement rather than obstacles and setbacks, and are identified, addressed, and eliminated.
A product or service that has been perceived or appraised to fulfill a need or desire—as defined by the customer—is said to have value. An activity has value if it is transformative, is done right the first time, and is something the customer is willing to pay for.