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    The Lean Office
    Service industry Public Educational Events

    The Lean Office - Spring 2024 - COLUMBUS, OH

    Check back for dates...

    Provide an understanding of the foundational Lean techniques specifically designed for application in a service organization or manufacturing service environment. Designed for service and administrative managers looking to start a Lean effort in their organization.

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    Learn the Lean fundamentals, techniques needed to make information flow, create better customer experiences and reduce your administrative costs.

    The Lean Office program is a 5-day fully-accredited program designed to start you on the path to continuous improvement! Learn how to eliminate backlogs, failure demand (rework) and other inefficiencies while improving customer service and employee satisfaction!

    Change your Business Before Someone Else Does… 

    Productivity has spent the last 30+ years helping organizations change their status quo with the implementation of Lean techniques. We have seen firsthand the benefits Lean brings to an organization like yours, in customer service, HR, accounting, sales and marketing, product and service operations, and more.

    Becoming a Lean company will speed your time to market. Lean will also provide increases in capacity, quality and employee satisfaction, eliminate non-value-added activities, and reduce downtime and waste.

    The Lean Office program is specifically designed to teach you the fundamental techniques needed to start a Lean effort in your administrative environment. In just 5 days you’ll learn 9 foundational Lean techniques and how they fit together to create a systemic process for identifying and eliminating service inefficiencies and process waste.

    Designed for service and administrative managers looking to start a Lean effort in their organization.


    Discover how Lean can help:

    • Continuously improve customer satisfaction by improving quality at the source and reducing lead-time for your customers.
    • Systemically and repeatedly identify process inefficiencies so they can be reviewed and eliminated.
    • Eliminate back-logs and failure demand – the work created when a task is not carried out correctly the first time.
    • Reduce absenteeism and turnover by creating more value-added work.
    • Make processes visible so everyone can monitor daily progress to achieve improvement goals.
    • Increase process capacity so more value-adding work can be performed with existing resources.


    You will understand how these principles apply to your department and processes and how you can develop your “leadership legacy” through the implementation of these Lean techniques.

    Upon completion of this 5-day program, you will be awarded the Lean Office Certificate and earn 4 Continuing Education Units from The Ohio State University.

    Imagine what you could do if you had 65% more capacity…

    What is your failure-demand percentage? Failure Demand is the work that is created when a task is not done correctly the first time. And, in most administrative environments, associates are spending as much as 65% of their time working on failure demand… all non-value-added activity.


    Monday 8am-5pm

    • Lean and the Customer Experience
    • High Level Process Mapping – SIPOC
    • Value Demand and Failure Demand
    • Learning to see Waste

    Tuesday 8am – 5pm

    • Value Stream Mapping for Value Stream Management

    Wednesday 8am – 5pm

    • Workplace & System Organization: 5S’s, Visual Standards
      and Standardized Work for Process Stability
    • Visual Flow Management

    Thursday 8am – 5pm

    • Performance Management – KPI’s, creating dashboards
    • Team-Based Problem-Solving and A3

    Friday 8am – 12pm

    • Week in Review
    • Taking it Back Home: Outlining Your Implementation Roadmap

    Full curriculum is available in the event brochure.*


    “I love it, more than [met] my expectations, this will help me to improve my current daily life at work and help to get the company to the next level.” Laura V., – Chief Growth Officer – MITEC

    “Excellent course; thorough, applicable and timely.” Ngan L – IT Business Analyst – ADS Inc.

    “[The instructor,] Catherine was great. She was insightful, open, helpful, and you can tell she really cares.” Christine D., – VP Operations – ADS Inc.

    “[A} very important subject for executives who want to improve the customer experience and operational efficiencies.” “Very positive and engaging, we all truly enjoyed the week, great course.” Craig C., – Vice President Information Technology – ADS Inc.

    “Very interactive; easy to understand concepts; great examples. [The instructor,] Catherine was very patient and knowledgeable. She was able to engage the group and make concepts easy to understand.” Faith K., – Administrative Director – OSU Comprehensive Cancer Center



    Productivity Inc. is a leading consulting and training firm that helps organizations build new capabilities, save money, and grow. We focus on three progressive strategies: Operational Excellence, Innovation Systems and Leadership Development.

    Working together, these strategies provide the means to continually refresh a company’s value proposition while making the organizational changes needed for daily improvement and sustainable growth.

    We pioneered the implementation of Lean and TPM methodologies in manufacturing in the late 1970s. Since then, we have extended these methodologies across a wide range of industries, including healthcare, finance, and other service industries.

    Today, our time-tested management system, motion™ provides organizations with:

    • a uniquely comprehensive approach to implementing Lean across an entire enterprise, incorporating assessment, leadership, and business renewal.
    • a robust process for innovation to develop an organization-wide capability to create new forms of value – reliably, predictably, repeatedly.

    More than simply a Lean consulting firm, Productivity Inc. can provide you with a variety of methodologies to keep your enterprise in motion™.



    Since 1916, The Ohio State University’s Fisher College of Business has produced exceptional leaders who meet the challenges of a changing global business environment through creative and effective solutions. As a result, Fisher’s reputation continues to rise and is reflected in rankings which place the college among the top 15 Business Schools in the nation at the undergraduate and graduate levels of public universities.

    Today, Fisher College of Business Executive Education continues to provide growth opportunities to business professionals seeking to increase their knowledge, insights and intuition. Their executive-level degree programs are comprehensive, integrative and examine today’s issues from every angle to give you a total business perspective.


    A block of rooms is being held for Productivity Inc. Lean Office attendees at The Blackwell Hotel on The Ohio State University campus. Address: 2110 Tuttle Park Place, Columbus, Ohio 43210.

    Productivity Inc. attendees receive a reduced rate of $159.00 per night, single or double occupancy. Rate includes hot buffet breakfast. Please call 614.247.4000 or toll-free 866.247.4003 for reservations, and identify yourself as a Productivity Inc. Lean Office Certificate program attendee. The special rate will be available until four weeks prior to the event; after this date the hotel cannot guarantee availability.

    For more information on The Blackwell Hotel, please visit The hotel is approximately 8 miles from the Columbus International Airport.

    The registrations are closed for this event

    We will provide new dates for this event as soon as possible.

    Click here if you’d like to be notified when the next session is scheduled

    Cancellation Policy

    Prior to the start of the session, registrations may be transferred to a colleague without charge. To be considered for a refund, we must receive notification of cancellation in writing no later than 30 business days prior to the event. Cancellations received within 30 business days of the start of a program are subject to the full registration fee; this money will be held on account for up to one year for use at a future program. Cancellations received within 15 business days of the start of a program will be assessed a fee equal to 20% of the registration fee; the remainder of the fee will be held on account for up to one year for use at a future program. If no notification of cancellation is provided, registration fees will be forfeited. In addition to the aforementioned, there is a $200 processing fee for all cancellations. No refunds or credits will be issued once a session is underway. On rare occasions, circumstances may make it necessary to cancel or postpone an event. We encourage attendees to book refundable/reusable airline tickets. We will not be responsible for incidental costs incurred by registrants.

    All registrant applications will be evaluated for acceptance into the program. Consultants and university faculty may not be eligible to attend.

    Any individual attending this program hereby acknowledges and agrees that any photographs or videos taken during the event may be used in marketing efforts (web/print) including, but not limited to news and promotion without compensation to the participant.

    Your safety is our priority! We are following CDC and the State of Ohio guidelines for physical gatherings in public places, following all facility protocols. We will update as necessary to ensure the safety of all.